FAQ entry 10.08:

I sent in e-mail and never received a response, what should I do?

Please be assured that we intend to respond to all e-mail which requires a response in a timely manner.

We do not routinely respond to commercial or promotional items which have no direct relevance to our event.

The first thing you should do if you are awaiting a response is to resend or send a reminder. E-mail is not a perfect medium and humans make mistakes.

Here are a few helpful hints to assure that you're able to send and receive e-mail to and from us without difficulty:

• Please be sure your e-mail does not appear "spammy" so it will not be classified as spam by our spam filters. Be sure your e-mail is text only and does not contain images or URLs.

• If you have been sending any kind of automated announcements (site invites, news items, promotional items, etc.) to DLV, please turn these off, wait a couple of weeks, and resend your relevant items. Those who frequently send such items to DLV addresses are added to a transient "junk e-mail senders" list.

• Please send your e-mail to DLV from an e-mail account which is "in the clear" for replies as such things as challenge-response and click-to-activate e-mail systems have been particularly troublesome for us.

• Likewise, with rare exception, the response to you will come from one of our volunteer's personal e-mail account. If you routinely block e-mail from unknown senders, you may not be able to receive our replies.

If, after several tries and a realistic time to wait for a response, you still have difficulty, send a brief e-mail to tech@divalas.vegas and explain the circumstances. Please detail when you sent your e-mail, the exact e-mail address to which you sent it, and a summary of your item.

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Previous FAQ entry (10.07): Who, exactly, receives e-mail addressed to DLV?

Next FAQ entry (10.09): I sent in an announcement to your e-mail list or Discussion Forum and it was not published. What's going on?

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