FAQ entry 9.03:

Are there any guarantees with the Big Sister (Big Brother) program?

The Big Sister (Big Brother) Program is a good-faith effort on all parts.

When you request a Big Sister (or Big Brother), we'll try, in good faith, to match you with someone who will be helpful to you, but due to many real-world factors, including human nature, we are unable to make any guarantees and DLV organizers and volunteers cannot be responsible if things do not turn out to your liking.

Our Big Sister Hotline (number available in the Final Attendee Information) will be answered by a member of the Big Sister Team and this can be used during the event for any Big Sister (or Big Brother) issues.


Previous FAQ entry (9.02): I'm new. How do I request the assistance of a Big Sister (or Big Brother)?

Next FAQ entry (9.04): What can I do if I don't sign up for a Big Sister but find I need one during the event?

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